SmartBridge Dispatcher

SmartBridge Dispatcher Overview

Smartbridge DispatcherSmartBridge Dispatcher is designed to combine the key elements dispatchers need for communicating and managing radio users in the field; Voice, messaging, and to show where those units are on a map. The app is touch optimised making use and navigation as simple as using any tablet app. Being an App downloaded and installed from the Google Playstore, it also updates automatically so you have no software support or upgrade issues. 

Download SmartBridge Dispatcher on Google Play Store

Download on Google Play


Comprehensive radio Dispatcher solution

  • Installed and operational in under 15 minutes.
  • Automatic upgrades to every dispatcher just like any app.
  • AVL and mapping standard.
  • Answer and make calls 
  • Setup standard operations and reduce voice traffic by utilising status and message capabilities.
  • Single and group calls.
  • All operational controls for radio eg stun, DND, divert, using check boxes not long # * key commands.

Contacts and IT integration

SmartBridge provides a straightforward way to integrate radio into your IT environment. Contacts and their radio idents are managed either on the device via the contacts application, or through Exchange/outlook simplifying the process of updating contacts.

Users can "flick" up/down, or type to find a contact, and then simply tap on the contact to call their radio. It is intuitive and simple to use removing training overhead.

Full AVL and comms from map

Display vehicles and field workers on a map, with added ability to tap and call or poll the worker. Using well understood "tap, pinch, zoom" navigation users can easily see where units are, and initiate comms directly from the map. Units are colour coded to make it easy to see if they are active or not. Map data is global and can be cached on the units if they are going to be offline, eg in SAR operations.

All Tait DirectConnect formats are supported and recognised automatically meaning you can just plug SmartBridge Dispatcher straight into your fleet. 

Full call and message log with real names

A complete call and message log. Calls and messages in/out and missed calls. Simply "flick" up and down the call log to find the call, and tap to call or message.

See who is calling, and answer at the tap of the screen. Soft PTT from the screen, or use an existing fist, foot or desk mic control.

Indicator of missed calls, messages, and operational status updates on the menu so it's simple to see what you missed! No more wondering why the radio is beeping at you!  

Start using radio for Operations, not just comms.

SmartBridge Dispatcher makes it simple to start using the radio status capability to simplify dispatcher and field user communications. For example staff can quickly send a "Call Back" request, and the dispatcher can see it in the list of operations events, tap on the row and call the field radio.

A dispatcher may recieve multiple operation status updates from multiple field users, they can quickly see ones that demand urgent atention, such as an "Emergency", which would take priority over an "on Break" status notiifcation.

Technical Specifications

SmartBridge Dispatcher is designed to be simple to install, simple to use, and simple to support. The following provides details on the requirements to install and operate SmartBridge Dispatcher.

Additional information can also be found in the FAQ's.


Hardware Required Samsung tablet (eg SM-T350/T355 or SM-P550/P555), Samsung adapter ET-UP900, FreshRF USB-Serial cable kit to suit the radio (DB15 or DB9). Contact FreshRF for cable options if wanting to use TP93xx radio's for mobile dispatcher operations such as SAR.
Radio Requirements Tait Mobile: T20xx with serial board (MPT1327), TM82xx (MPT1327), TM93xx (DMR TierIII and MPT1327). FreshRF provide example programming files for both dispatcher and mobile/portable radio's.
Installation effort Send someone out with a TP9300 to Subway to buy you a 6"; Power on the tablet, install the SmartBridge Dispatcher app from the Google Playstore, plug cables into the radio, make a couple of test calls, send some messages to the TP9300, on the map watch them bring your 6" back; eat lunch.


The following FAQ's cover various typical questions users may have. If you have additional questions please contact us.

[ultimate-faqs include_category=’radio-specific-questions-smartbridge-dispatcher’ ][ultimate-faqs include_category=’general-questions-for-smartbridge-dispatcher’ ]